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We would like to thank everyone who filled out the survey (carried out by
Connect Direct Wolverhampton).
We value your
feedback, the constructive criticism and very much appreciated the lovely
comments made.
We have detailed below those areas where several people made the same or a
very similar comments.
Several people commented on the poor condition of our drive. We have taken
this on board. Repair is scheduled for the Spring this year.
Some said that in peak periods there were queues to book in and that more
staff were required. This is a difficult one for small businesses like us and
also for popular veterinary surgeries, doctors surgeries and dentists. It is
not cost effective to train and employ staff only for peak periods. However we accept your criticisms’ and will try to speed up the booking in
process.
Several mentioned that they appreciated that we had burglar and fire alarms
where other boarding facilities had not.
In brief results of the survey were as follows:-
| How well you felt your pet was looked after? |
91% marked 8-10 |
| How you rated us on courtesy. |
96% marked Excellent or Good |
| How you rates us on efficiency |
91% marked Excellent or Good |
| How you rated us on Politeness |
94% marked Excellent or Good |
| Overall how satisfied were you that your requirements
were listened to and the appropriate action taken? |
92% marked Very Satisfied or Satisfied |
How well you felt any complaint you made was dealt with?
(Some mentioned that they had never made a complaint.
There was no option for this. Respondents were unable to move on without
scoring so scored low to highlight the error) |
80% marked Very Satisfied or Satisfied |
| How knowledgeable our staff were. |
85% marked 8-10 |
| Overall how satisfied were you with our service? |
94% marked Very Satisfied or Satisfied |
See below for detailed returns:-
|
1.
On a scale of 1 to 10, 10 being Excellent please rate how well you feel
your pet was looked after? |
|
Rating |
No
of Responses |
%
of response |
|
10 |
47 |
55% |
|
9 |
16 |
19% |
|
8 |
15 |
17% |
|
7 |
4 |
5% |
|
6 |
2 |
2% |
|
5 |
1 |
1% |
|
1 |
1 |
1% |
|
2.
Please rate us on courtesy. |
|
Excellent |
54 |
63% |
|
Good |
28 |
33% |
|
Average |
2 |
2% |
|
Poor |
1 |
1% |
|
Very Poor |
1 |
1% |
| |
|
3.
Please rate us on efficiency. |
|
Excellent |
47 |
55% |
|
Good |
31 |
36% |
|
Average |
6 |
7% |
|
Poor |
1 |
1% |
|
Very Poor |
1 |
1% |
| |
|
4.
Please rate us on politeness. |
|
Excellent |
58 |
67% |
|
Good |
23 |
27% |
|
Average |
4 |
5% |
|
Poor |
0 |
0 |
|
Very Poor |
1 |
1% |
| |
|
5.
Overall how satisfied were you that your requirements were listened to
and the appropriate action taken. |
|
Very satisfied |
56 |
65% |
|
Satisfied |
23 |
27% |
|
Neutral |
5 |
6% |
|
Unsatisfied |
1 |
1% |
|
Very Unsatisfied |
1 |
1% |
| |
|
6.
On a scale of 1 to 10, 10 being Excellent please rate how well you feel
any complaint you made was dealt with. |
|
10 |
54 |
63% |
|
9 |
4 |
5% |
|
8 |
10 |
12% |
|
7 |
3 |
3% |
|
6 |
2 |
2% |
|
5 |
4 |
5% |
|
4 |
1 |
1% |
|
1 |
8 |
9% |
|
7.
On a scale of 1 to 10, 10 being Excellent please rate how knowledgeable
you feel our staff were. |
|
10 |
40 |
47% |
|
9 |
21 |
24% |
|
8 |
12 |
14% |
|
7 |
7 |
8% |
|
6 |
2 |
2% |
|
5 |
1 |
1% |
|
3 |
1 |
1% |
|
1 |
2 |
2% |
|
6.
Overall, how satisfied are you with our service? |
|
Very satisfied |
58 |
67% |
|
Satisfied |
23 |
27% |
|
Neutral |
1 |
1% |
|
Unsatisfied |
1 |
1% |
|
Very Unsatisfied |
3 |
3%
(one respondent marked high for all other questions but then ticked
overall very unsatisfied box which was an error) |
| 
